> ## Documentation Index
> Fetch the complete documentation index at: https://docs.saletides.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Abandoned Carts

> View and recover abandoned shopping carts from your WooCommerce store.

## What abandoned carts shows

The **Abandoned Carts** section shows you shopping carts that were started on your store but never completed as an order. Navigate to **Abandoned Carts** in the sidebar.

<Note>
  Abandoned cart tracking requires your WooCommerce store to capture guest cart data. Most WooCommerce stores do this by default when customers enter their email address during checkout.
</Note>

## Abandoned carts list

| Column     | Description                      |
| ---------- | -------------------------------- |
| Customer   | Name and email (if captured)     |
| Date       | When the cart was last active    |
| Items      | Number of items in the cart      |
| Cart Value | Total value of items in the cart |
| Status     | Abandoned / Recovered            |

Click any cart to view its full contents — which products were added, quantities, and prices.

## Abandoned cart metrics

| Metric                | Description                                   |
| --------------------- | --------------------------------------------- |
| **Total Abandoned**   | Number of abandoned carts in the period       |
| **Abandoned Value**   | Total value of abandoned carts                |
| **Recovery Rate**     | % of abandoned carts that converted to orders |
| **Recovered Revenue** | Revenue from recovered carts                  |

## Sending recovery emails

From any individual cart's detail page, you can send a recovery email to the customer (if their email was captured). The email is sent manually from SaleTides.

<Tip>
  For automated abandoned cart recovery email sequences, use a dedicated plugin like **AutomateWoo**, **Klaviyo**, or **Mailchimp for WooCommerce**. SaleTides tracks the data; these tools handle the automation.
</Tip>

## Filtering carts

* **Date range** — carts abandoned in a specific period
* **Cart value** — carts above a specific value threshold (useful for prioritizing high-value recoveries)
* **Status** — show only abandoned, or only recovered carts

## What counts as abandoned

A cart is considered abandoned when:

1. A customer added at least one item to their cart
2. They began the checkout process (or their email was captured)
3. No order was placed within a set time window (typically 1–2 hours)

Carts from logged-out visitors who never provided an email are not trackable.