> ## Documentation Index
> Fetch the complete documentation index at: https://docs.saletides.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders Overview

> Understand your WooCommerce orders with detailed analytics, charts, and breakdowns.

<Frame>
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/saletides/images/orders-overview.png" alt="Orders page overview" />
</Frame>

## What the Orders section shows

The **Orders** section gives you a complete view of every order your store has received, split into two views:

<CardGroup cols={2}>
  <Card title="Orders List" icon="list">
    A searchable, filterable table of every order — click any row to see the full order detail
  </Card>

  <Card title="Order Reports" icon="chart-bar">
    Aggregated analytics and charts — trends, distributions, and breakdowns
  </Card>
</CardGroup>

## Key metrics

These four metrics appear at the top of every orders view:

| Metric                  | What it measures                              |
| ----------------------- | --------------------------------------------- |
| **Total Orders**        | Number of orders in the selected date range   |
| **Total Revenue**       | Gross revenue before refunds                  |
| **Average Order Value** | Revenue ÷ order count                         |
| **Repeat Rate**         | % of orders from customers who ordered before |

## Orders list

<Frame>
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/saletides/images/orders-list.png" alt="Orders list table" />
</Frame>

The orders table shows every order with: order number, date, customer, status, payment method, item count, and total.

### Searching

Use the search bar to find orders by order number, customer name, or email address.

### Filtering

<Tabs>
  <Tab title="By status">
    Filter to specific WooCommerce order statuses:

    * **Completed** — paid and fulfilled
    * **Processing** — paid, awaiting fulfillment
    * **On Hold** — awaiting payment confirmation
    * **Pending** — awaiting payment
    * **Cancelled** — cancelled before fulfillment
    * **Refunded** — fully refunded
    * **Failed** — failed payment

    <Tip>Most revenue reports default to Completed + Processing. Adjust if your workflow uses different statuses.</Tip>
  </Tab>

  <Tab title="By attribute">
    * **Payment method** — Stripe, PayPal, bank transfer, etc.
    * **Country** — billing country
    * **Product** — orders containing a specific product
    * **Date range** — use the date picker at the top right
  </Tab>

  <Tab title="By segment">
    Apply any saved [Custom Segment](/advanced/segments/overview) to filter to a specific group of orders — for example, all high-value orders from UK customers in the last 90 days.
  </Tab>
</Tabs>

### Order detail page

Click any order to see:

* Line items with product names, quantities, and prices
* Billing and shipping addresses
* Payment method and transaction details
* Order notes and metadata
* Linked refunds

<Frame>
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/saletides/images/order-detail.png" alt="Order detail page" />
</Frame>

## Order charts

Navigate to **Orders → Charts** for visual breakdowns:

<AccordionGroup>
  <Accordion title="Revenue & orders over time">
    Line or bar charts showing gross revenue and order volume by day, week, or month. Toggle granularity using the controls above the chart.
  </Accordion>

  <Accordion title="Orders by day of week & hour">
    Which days and hours see the most orders? Use this to time promotions and plan staffing.
  </Accordion>

  <Accordion title="New vs. returning customers">
    The split between first-time buyers and repeat customers over time. A growing returning customer share indicates healthy retention.
  </Accordion>

  <Accordion title="Order value distribution">
    A histogram showing how orders are spread across price ranges — where does most of your volume sit?
  </Accordion>

  <Accordion title="Items per order distribution">
    How many line items are typically in an order? Are customers buying single items or filling their cart?
  </Accordion>
</AccordionGroup>

## Exporting orders

Click **Export** on the Orders page to download your order data as CSV or Excel. All active filters are applied to the export.

[Full export guide →](/analytics/orders/exporting)