> ## Documentation Index
> Fetch the complete documentation index at: https://docs.saletides.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manual Import

> How to manually trigger a data import or re-sync from your WooCommerce store.

## When to run a manual import

A manual import is useful when:

* Your WooCommerce webhooks were down for a period and you need to catch up on missed data
* You ran a large batch operation on your WooCommerce store (bulk order import, migration, etc.) and want to sync the changes immediately
* You cleared your SaleTides data and want to start a fresh import
* Your data looks out of date and you suspect the webhook sync has stopped working

## How to trigger a manual import

Navigate to **Settings → Data Management** and click **Run Import**.

You can choose which entity types to import:

* Orders
* Customers
* Products & Variations
* Coupons
* Refunds
* Subscriptions *(if WooCommerce Subscriptions is active)*

Select all to run a full re-import, or select specific entities if you only need to catch up on one type.

## Import options

### Full import

A full import fetches all records of the selected types from WooCommerce from the beginning of your order history. This is the most thorough option but takes the longest.

### Partial import (by date)

You can specify a start date to only import data from a specific point in time. This is faster and useful when you only need to catch up on a recent gap in syncing.

## Monitoring import progress

After starting an import, you'll see a progress indicator on the dashboard showing:

* Which entity is currently being imported
* How many records have been processed
* Estimated time remaining

You can continue using the dashboard normally while the import runs in the background.

## Import and existing data

Manual imports use **upsert logic** — if a record already exists in SaleTides, it will be updated with the latest values from WooCommerce. No duplicate records are created. This means it is safe to run a full re-import without worrying about data duplication.

## Reporting an import issue

If an import gets stuck (no progress for more than 15 minutes), use the **Report Issue** button on the import progress screen. This notifies the SaleTides support team who can investigate and restart the import from the server side.