> ## Documentation Index
> Fetch the complete documentation index at: https://docs.saletides.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contacting Support

> How to get help from the SaleTides team.

## Support channels

### Email support

The best way to reach us is by email: **[support@saletides.com](mailto:support@saletides.com)**

Include in your email:

* Your store URL or account email
* A clear description of the issue
* Any error messages you see (screenshots are helpful)
* When the issue started

### Help center

You're already here! Search this documentation for answers to common questions.

## Before contacting support

Check these common resources first — most questions are answered here:

<CardGroup cols={2}>
  <Card title="Import issues" icon="database" href="/troubleshooting/import-issues">
    Diagnose and fix import problems
  </Card>

  <Card title="Data discrepancies" icon="chart-bar" href="/troubleshooting/data-discrepancies">
    Reconcile numbers with WooCommerce
  </Card>

  <Card title="Subscriptions not showing" icon="rotate" href="/troubleshooting/subscriptions-not-showing">
    Fix missing subscription data
  </Card>

  <Card title="WooCommerce webhooks" icon="webhook" href="/integrations/woocommerce-webhooks">
    Verify real-time sync is working
  </Card>
</CardGroup>

## Response times

We aim to respond to all support emails within **1 business day** (Monday–Friday).

## Enterprise support

Enterprise customers receive prioritized support with faster response times. Contact us at [support@saletides.com](mailto:support@saletides.com) to discuss Enterprise options.

## Reporting a bug

If you've found a bug in SaleTides, please email [support@saletides.com](mailto:support@saletides.com) with:

* Steps to reproduce the issue
* What you expected to happen
* What actually happened
* Your browser and operating system
* Screenshots or screen recording if possible

We take all bug reports seriously and will acknowledge receipt of your report.

## Feature requests

We love hearing from customers about what would make SaleTides more useful. Send feature ideas to [support@saletides.com](mailto:support@saletides.com) with "Feature Request:" in the subject line.