> ## Documentation Index
> Fetch the complete documentation index at: https://docs.saletides.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Data Discrepancies

> Why numbers in SaleTides may differ from your WooCommerce admin and how to reconcile them.

<Note>
  In most cases, a discrepancy between SaleTides and WooCommerce is explained by one of the reasons below. Work through them before contacting support.
</Note>

## Common causes

<AccordionGroup>
  <Accordion title="1. Timezone mismatch">
    SaleTides displays dates in your [configured timezone](/settings/localization). WooCommerce admin may use UTC or a different timezone. An order placed at 11pm UTC could appear on a different calendar day in SaleTides if your timezone is UTC+2.

    **Fix:** Go to **Settings → Localization** and confirm your timezone matches the one used in your WooCommerce reports.
  </Accordion>

  <Accordion title="2. Order status filter">
    SaleTides defaults to showing **Completed** and **Processing** orders in most revenue reports. WooCommerce's "Total Sales" includes all statuses by default — including Pending, On Hold, and Failed.

    **Fix:** Change the order status filter in SaleTides to **All Statuses** and compare again.
  </Accordion>

  <Accordion title="3. Gross vs. net revenue">
    WooCommerce may show gross revenue (before refunds) or net (after refunds) depending on the report. SaleTides shows both — make sure you're comparing the same metric.

    **Fix:** Compare SaleTides **Net Revenue** with WooCommerce's net sales figure, or Gross Revenue with Gross Sales.
  </Accordion>

  <Accordion title="4. Import not complete">
    If the initial import hasn't fully completed, older orders may be missing from SaleTides.

    **Fix:** Check import status from your dashboard home. If incomplete, run a full [manual import](/integrations/manual-import).
  </Accordion>

  <Accordion title="5. Recent data lag">
    Very recent orders (last few minutes) may not yet be processed through the webhook pipeline.

    **Fix:** Wait a minute and refresh — this resolves itself automatically.
  </Accordion>

  <Accordion title="6. Tax and shipping inclusion">
    WooCommerce's revenue metric may or may not include tax and shipping depending on your report settings. SaleTides uses the **full order total** as recorded in WooCommerce (tax + shipping included).

    **Fix:** Check whether the WooCommerce metric you're comparing to includes or excludes tax and shipping.
  </Accordion>

  <Accordion title="7. Guest customers counted differently">
    WooCommerce may handle guest checkouts differently in its built-in reports. SaleTides includes both guest and registered customer orders in all counts.
  </Accordion>
</AccordionGroup>

## Checklist before contacting support

<Steps>
  <Step title="Confirm timezone settings match">
    **Settings → Localization** — make sure your timezone is correct.
  </Step>

  <Step title="Set order status filter to All Statuses">
    Remove any status filter and compare totals again.
  </Step>

  <Step title="Check you're comparing the same metric">
    Gross Revenue vs. Gross Sales. Net Revenue vs. Net Sales. Don't mix them.
  </Step>

  <Step title="Verify the import completed">
    Dashboard home → check there are no import warnings or incomplete progress bars.
  </Step>
</Steps>

## Still seeing a discrepancy?

If after working through the above you still see a significant unexplained difference, contact us:

* Note the **specific metric**, **date range**, and the **exact values** in both SaleTides and WooCommerce
* Email **[support@saletides.com](mailto:support@saletides.com)** with this information

We can investigate at the data level and identify the source.