> ## Documentation Index
> Fetch the complete documentation index at: https://docs.saletides.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Import Issues

> Diagnose and fix common import problems in SaleTides.

## Quick reference

| Symptom                       | Likely cause                   | Fix                                          |
| ----------------------------- | ------------------------------ | -------------------------------------------- |
| Import stuck for 15+ min      | API timeout, credentials issue | Reconnect store or report issue              |
| Orders missing from dashboard | Date filter, status filter     | Check active filters                         |
| Import shows 0 records        | API connection broken          | Reconnect store                              |
| Import completed but no data  | Wrong store URL connected      | Disconnect and reconnect correct store       |
| Import very slow              | Large order history            | Normal — wait or contact support if 6+ hours |

## Step-by-step diagnosis

### 1. Check the connection status

Go to **Settings → Store Settings**. If the connection shows anything other than **Active**, click **Reconnect Store** and go through the WooCommerce OAuth flow again.

### 2. Check the import progress screen

Navigate to your dashboard home page. If an import is in progress, you'll see a progress indicator. Note which entity type is stuck and at what percentage.

### 3. Check WooCommerce API

Try accessing your store's WooCommerce API directly: `https://yourstore.com/wp-json/wc/v3/orders`

If you see a JSON response, the API is working. If you see an error or a login page, there may be a WordPress or hosting issue blocking API access.

### 4. Check for recent WooCommerce or WordPress changes

* Was WooCommerce recently updated? Major updates occasionally reset API credentials.
* Was a security plugin (Wordfence, iThemes Security) recently installed or updated? These sometimes block REST API access.
* Was the WordPress install migrated to a new host?

### 5. Report the issue

If none of the above resolves it, use the **Report Issue** button on the import progress screen. This is the fastest way to get a support team member to investigate.

## Detailed troubleshooting guides

<CardGroup cols={2}>
  <Card title="WooCommerce Webhooks" icon="webhook" href="/integrations/woocommerce-webhooks">
    Verify and fix webhook configuration
  </Card>

  <Card title="Manual Import" icon="rotate" href="/integrations/manual-import">
    Trigger a fresh import from WooCommerce
  </Card>
</CardGroup>