Documentation Index
Fetch the complete documentation index at: https://docs.saletides.com/llms.txt
Use this file to discover all available pages before exploring further.
What abandoned carts shows
The Abandoned Carts section shows you shopping carts that were started on your store but never completed as an order. Navigate to Abandoned Carts in the sidebar.Abandoned cart tracking requires your WooCommerce store to capture guest cart data. Most WooCommerce stores do this by default when customers enter their email address during checkout.
Abandoned carts list
| Column | Description |
|---|---|
| Customer | Name and email (if captured) |
| Date | When the cart was last active |
| Items | Number of items in the cart |
| Cart Value | Total value of items in the cart |
| Status | Abandoned / Recovered |
Abandoned cart metrics
| Metric | Description |
|---|---|
| Total Abandoned | Number of abandoned carts in the period |
| Abandoned Value | Total value of abandoned carts |
| Recovery Rate | % of abandoned carts that converted to orders |
| Recovered Revenue | Revenue from recovered carts |
Sending recovery emails
From any individual cart’s detail page, you can send a recovery email to the customer (if their email was captured). The email is sent manually from SaleTides.Filtering carts
- Date range — carts abandoned in a specific period
- Cart value — carts above a specific value threshold (useful for prioritizing high-value recoveries)
- Status — show only abandoned, or only recovered carts
What counts as abandoned
A cart is considered abandoned when:- A customer added at least one item to their cart
- They began the checkout process (or their email was captured)
- No order was placed within a set time window (typically 1–2 hours)