Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.saletides.com/llms.txt

Use this file to discover all available pages before exploring further.

​
When to run a manual import

A manual import is useful when:
  • Your WooCommerce webhooks were down for a period and you need to catch up on missed data
  • You ran a large batch operation on your WooCommerce store (bulk order import, migration, etc.) and want to sync the changes immediately
  • You cleared your SaleTides data and want to start a fresh import
  • Your data looks out of date and you suspect the webhook sync has stopped working

​
How to trigger a manual import

Navigate to Settings → Data Management and click Run Import. You can choose which entity types to import:
  • Orders
  • Customers
  • Products & Variations
  • Coupons
  • Refunds
  • Subscriptions (if WooCommerce Subscriptions is active)
Select all to run a full re-import, or select specific entities if you only need to catch up on one type.

​
Import options

​
Full import

A full import fetches all records of the selected types from WooCommerce from the beginning of your order history. This is the most thorough option but takes the longest.

​
Partial import (by date)

You can specify a start date to only import data from a specific point in time. This is faster and useful when you only need to catch up on a recent gap in syncing.

​
Monitoring import progress

After starting an import, you’ll see a progress indicator on the dashboard showing:
  • Which entity is currently being imported
  • How many records have been processed
  • Estimated time remaining
You can continue using the dashboard normally while the import runs in the background.

​
Import and existing data

Manual imports use upsert logic — if a record already exists in SaleTides, it will be updated with the latest values from WooCommerce. No duplicate records are created. This means it is safe to run a full re-import without worrying about data duplication.

​
Reporting an import issue

If an import gets stuck (no progress for more than 15 minutes), use the Report Issue button on the import progress screen. This notifies the SaleTides support team who can investigate and restart the import from the server side.