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Documentation Index

Fetch the complete documentation index at: https://docs.saletides.com/llms.txt

Use this file to discover all available pages before exploring further.

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Import appears stuck

If your import progress hasn’t moved in 15+ minutes:

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Step 1 — Check WooCommerce API accessibility

SaleTides imports data via the WooCommerce REST API. If your store is temporarily unavailable or the API is rate-limiting requests, the import will pause. Verify your store is accessible by visiting your store URL in a browser.

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Step 2 — Check WooCommerce API credentials

If the WooCommerce API keys used by SaleTides have been revoked or changed, imports will fail silently. Go to Settings → Store Settings in SaleTides and check if the connection shows Active. If it shows an error, click Reconnect Store to re-authorize.

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Step 3 — Report the issue

Use the Report Issue button on the import progress screen. This sends an alert to the SaleTides support team who can investigate the stuck job and restart it from the server side.

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Import completed but data looks incomplete

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Orders are missing

  • Check the date range on your orders page — it may be filtered to a recent window
  • Verify the order status filter — some views exclude pending/failed orders by default
  • Check if the missing orders fall within the import date range you specified (if you ran a partial import)

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Customers are missing

Customers are linked to orders during import. If an order was imported but its customer is not showing up:
  • The customer may not have a WordPress account (guest checkout). Guest orders are imported but show limited customer profile data.
  • Run a customer-specific manual import from Settings → Data Management

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Products are missing

Products must have at least one sale to appear in most product reports. A product with no orders will not appear in analytics but will appear if you’re viewing the full product list.

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Import is very slow

Large stores (50,000+ orders) can take 1–3 hours for a full import. This is normal. The import runs in the background and you can use the dashboard while it’s in progress. If the import has been running for more than 6 hours without completing, contact support.

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Getting help

If you can’t resolve an import issue using the steps above:
  1. Click Report Issue on the import progress screen
  2. Email support@saletides.com with your store URL and a description of the issue
Include the approximate time the issue started and which entity type (orders, customers, etc.) appears affected.