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Documentation Index

Fetch the complete documentation index at: https://docs.saletides.com/llms.txt

Use this file to discover all available pages before exploring further.

In most cases, a discrepancy between SaleTides and WooCommerce is explained by one of the reasons below. Work through them before contacting support.

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Common causes

SaleTides displays dates in your configured timezone. WooCommerce admin may use UTC or a different timezone. An order placed at 11pm UTC could appear on a different calendar day in SaleTides if your timezone is UTC+2.Fix: Go to Settings → Localization and confirm your timezone matches the one used in your WooCommerce reports.
SaleTides defaults to showing Completed and Processing orders in most revenue reports. WooCommerce’s “Total Sales” includes all statuses by default — including Pending, On Hold, and Failed.Fix: Change the order status filter in SaleTides to All Statuses and compare again.
WooCommerce may show gross revenue (before refunds) or net (after refunds) depending on the report. SaleTides shows both — make sure you’re comparing the same metric.Fix: Compare SaleTides Net Revenue with WooCommerce’s net sales figure, or Gross Revenue with Gross Sales.
If the initial import hasn’t fully completed, older orders may be missing from SaleTides.Fix: Check import status from your dashboard home. If incomplete, run a full manual import.
Very recent orders (last few minutes) may not yet be processed through the webhook pipeline.Fix: Wait a minute and refresh — this resolves itself automatically.
WooCommerce’s revenue metric may or may not include tax and shipping depending on your report settings. SaleTides uses the full order total as recorded in WooCommerce (tax + shipping included).Fix: Check whether the WooCommerce metric you’re comparing to includes or excludes tax and shipping.
WooCommerce may handle guest checkouts differently in its built-in reports. SaleTides includes both guest and registered customer orders in all counts.

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Checklist before contacting support

1

Confirm timezone settings match

Settings → Localization — make sure your timezone is correct.
2

Set order status filter to All Statuses

Remove any status filter and compare totals again.
3

Check you're comparing the same metric

Gross Revenue vs. Gross Sales. Net Revenue vs. Net Sales. Don’t mix them.
4

Verify the import completed

Dashboard home → check there are no import warnings or incomplete progress bars.

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Still seeing a discrepancy?

If after working through the above you still see a significant unexplained difference, contact us:
  • Note the specific metric, date range, and the exact values in both SaleTides and WooCommerce
  • Email support@saletides.com with this information
We can investigate at the data level and identify the source.