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Documentation Index

Fetch the complete documentation index at: https://docs.saletides.com/llms.txt

Use this file to discover all available pages before exploring further.

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What are WooCommerce webhooks?

Webhooks are real-time HTTP notifications that WooCommerce sends to SaleTides whenever something changes on your store — a new order, an updated customer, a product change, etc. Without webhooks, SaleTides would only have data from the time of the last import. Webhooks keep your analytics current in near real-time.

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How webhooks are set up

When you first connect your WooCommerce store, SaleTides automatically registers all required webhooks through the WooCommerce API. You don’t need to configure anything manually. Webhooks registered include:
  • order.created
  • order.updated
  • order.deleted
  • customer.created
  • customer.updated
  • product.created
  • product.updated
  • product.deleted
  • coupon.created
  • coupon.updated
  • subscription.created (if WooCommerce Subscriptions is active)
  • subscription.updated

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Verifying webhook status

  1. Log in to your WordPress dashboard
  2. Navigate to WooCommerce → Settings → Advanced → Webhooks
  3. You should see webhooks with SaleTides in the name and status Active
If all webhooks show as Active, real-time sync is working correctly.

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Troubleshooting inactive webhooks

If webhooks show as Inactive or Disabled:

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Common causes

  • API key permissions changed — the WooCommerce API keys used by SaleTides may have been revoked or had their permissions reduced
  • WordPress security plugin blocked — some security plugins (Wordfence, etc.) may block outgoing webhook requests
  • Hosting firewall rules — some managed hosts block outgoing POST requests to external URLs
  • WooCommerce update — major WooCommerce updates occasionally reset webhook configurations

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How to fix

  1. Go to Settings → Store Settings in SaleTides
  2. Click Reconnect Store to re-authorize and re-register webhooks
  3. Check your WordPress admin after a few minutes — the webhooks should show as Active again
If reconnecting doesn’t work, check with your WordPress hosting provider to ensure outgoing webhooks to saletides.com are not blocked.

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Webhook security

All webhook endpoints require a valid tenant identifier. Requests without a valid identifier are rejected. SaleTides also verifies webhook signatures where supported by WooCommerce.

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Impact of missing webhooks

If webhooks stop working, SaleTides will still have all historically imported data. However, new orders, customers, and product changes will not appear in your dashboard until:
  • A manual import is run, or
  • Webhooks are restored
See Manual import for how to catch up on missed events.