Documentation Index
Fetch the complete documentation index at: https://docs.saletides.com/llms.txt
Use this file to discover all available pages before exploring further.
Support channels
Email support
The best way to reach us is by email: support@saletides.com Include in your email:- Your store URL or account email
- A clear description of the issue
- Any error messages you see (screenshots are helpful)
- When the issue started
Help center
You’re already here! Search this documentation for answers to common questions.Before contacting support
Check these common resources first — most questions are answered here:Import issues
Diagnose and fix import problems
Data discrepancies
Reconcile numbers with WooCommerce
Subscriptions not showing
Fix missing subscription data
WooCommerce webhooks
Verify real-time sync is working
Response times
We aim to respond to all support emails within 1 business day (Monday–Friday).Enterprise support
Enterprise customers receive prioritized support with faster response times. Contact us at support@saletides.com to discuss Enterprise options.Reporting a bug
If you’ve found a bug in SaleTides, please email support@saletides.com with:- Steps to reproduce the issue
- What you expected to happen
- What actually happened
- Your browser and operating system
- Screenshots or screen recording if possible