Two sync mechanisms
SaleTides uses two complementary methods to keep your data current:Initial Import
A one-time bulk import of your full WooCommerce history when you first connect your store
Real-time Webhooks
Event-driven updates that fire automatically as new orders, customers, and products arrive
Initial import
When you first connect your WooCommerce store, SaleTides fetches your entire order history along with all related data. The import runs in batches in the background and never affects your store’s performance.
Real-time webhooks
After the initial import, SaleTides automatically registers webhooks on your WooCommerce store. Webhooks are instant HTTP notifications — whenever something happens on your store, WooCommerce notifies SaleTides in seconds.What triggers a webhook update
- Orders
- Customers
- Products
- Subscriptions
How fast is it?
Webhook events are processed within a few seconds of the event occurring on your store. A new order placed on WooCommerce will appear in your SaleTides dashboard almost instantly.Data flow
Verifying webhooks are active
1
Open your WordPress admin
Log in to your WordPress dashboard.
2
Navigate to webhooks
Go to WooCommerce → Settings → Advanced → Webhooks.
3
Check the status
You should see webhooks with SaleTides in the name, all showing status Active.
What is NOT synced in real time
These items are updated on a background schedule (typically within a few minutes) rather than instantly via webhook:
- Cohort calculations
- Customer attribute groupings
- Source / UTM attribution
- Daily summary metrics