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Documentation Index

Fetch the complete documentation index at: https://docs.saletides.com/llms.txt

Use this file to discover all available pages before exploring further.

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Two sync mechanisms

SaleTides uses two complementary methods to keep your data current:

Initial Import

A one-time bulk import of your full WooCommerce history when you first connect your store

Real-time Webhooks

Event-driven updates that fire automatically as new orders, customers, and products arrive

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Initial import

When you first connect your WooCommerce store, SaleTides fetches your entire order history along with all related data. The import runs in batches in the background and never affects your store’s performance.
Import progress screen
See Understanding your first import for full details on what gets imported and how long it takes.

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Real-time webhooks

After the initial import, SaleTides automatically registers webhooks on your WooCommerce store. Webhooks are instant HTTP notifications — whenever something happens on your store, WooCommerce notifies SaleTides in seconds.

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What triggers a webhook update

EventTrigger
Order createdCustomer places an order
Order updatedStatus changes, order is edited
Order deletedOrder is deleted in WooCommerce

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How fast is it?

Webhook events are processed within a few seconds of the event occurring on your store. A new order placed on WooCommerce will appear in your SaleTides dashboard almost instantly.

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Data flow

Customer places order on your WooCommerce store
                    ↓
WooCommerce fires webhook → SaleTides API endpoint
                    ↓
         Order saved to SaleTides database
                    ↓
      Customer stats & metrics recalculated
                    ↓
        Dashboard updates automatically

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Verifying webhooks are active

1

Open your WordPress admin

Log in to your WordPress dashboard.
2

Navigate to webhooks

Go to WooCommerce → Settings → Advanced → Webhooks.
3

Check the status

You should see webhooks with SaleTides in the name, all showing status Active.
WooCommerce webhooks list
If webhooks show as Inactive or are missing, see WooCommerce Webhooks troubleshooting.

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What is NOT synced in real time

These items are updated on a background schedule (typically within a few minutes) rather than instantly via webhook:
  • Cohort calculations
  • Customer attribute groupings
  • Source / UTM attribution
  • Daily summary metrics