Documentation Index
Fetch the complete documentation index at: https://docs.saletides.com/llms.txt
Use this file to discover all available pages before exploring further.
Quick reference
| Symptom | Likely cause | Fix |
|---|---|---|
| Import stuck for 15+ min | API timeout, credentials issue | Reconnect store or report issue |
| Orders missing from dashboard | Date filter, status filter | Check active filters |
| Import shows 0 records | API connection broken | Reconnect store |
| Import completed but no data | Wrong store URL connected | Disconnect and reconnect correct store |
| Import very slow | Large order history | Normal — wait or contact support if 6+ hours |
Step-by-step diagnosis
1. Check the connection status
Go to Settings → Store Settings. If the connection shows anything other than Active, click Reconnect Store and go through the WooCommerce OAuth flow again.2. Check the import progress screen
Navigate to your dashboard home page. If an import is in progress, you’ll see a progress indicator. Note which entity type is stuck and at what percentage.3. Check WooCommerce API
Try accessing your store’s WooCommerce API directly:https://yourstore.com/wp-json/wc/v3/orders
If you see a JSON response, the API is working. If you see an error or a login page, there may be a WordPress or hosting issue blocking API access.
4. Check for recent WooCommerce or WordPress changes
- Was WooCommerce recently updated? Major updates occasionally reset API credentials.
- Was a security plugin (Wordfence, iThemes Security) recently installed or updated? These sometimes block REST API access.
- Was the WordPress install migrated to a new host?
5. Report the issue
If none of the above resolves it, use the Report Issue button on the import progress screen. This is the fastest way to get a support team member to investigate.Detailed troubleshooting guides
WooCommerce Webhooks
Verify and fix webhook configuration
Manual Import
Trigger a fresh import from WooCommerce