Documentation Index
Fetch the complete documentation index at: https://docs.saletides.com/llms.txt
Use this file to discover all available pages before exploring further.
Refunds overview
The Refunds section gives you a complete view of all refunds issued on your store. Navigate to Refunds in the sidebar.Refund metrics
| Metric | Description |
|---|---|
| Total Refunds | Number of refund records in the selected period |
| Refunded Amount | Total value refunded |
| Refund Rate | Refunded amount as a % of gross revenue |
| Avg Refund Amount | Average value per refund |
Refunds list
The refunds table shows all refunds with:| Column | Description |
|---|---|
| Order # | Linked WooCommerce order |
| Date | Date refund was issued |
| Customer | Customer name and email |
| Reason | Refund reason (if recorded in WooCommerce) |
| Amount | Refund amount |
| Status | Refund status |
Filtering refunds
- Date range — refunds issued in a specific period
- Amount range — refunds above or below a threshold
- Customer — search by customer name or email
- Payment method — see refunds by payment gateway
Refund trends
The Trends chart shows your refund count and amount over time. Use this to:- Spot spikes in refund activity (may indicate a product issue or fulfillment problem)
- Track whether your refund rate is improving or worsening
- Compare refund behavior across time periods
Refunds by payment method
A breakdown of refunds grouped by the payment method used on the original order. Useful for understanding if certain gateways have higher refund rates.Monthly analytics
The monthly refund report shows month-by-month:- Total refunds issued
- Total amount refunded
- Refund rate as % of gross revenue
Why your refund rate matters
A high or rising refund rate can indicate:- Product quality issues
- Misleading product descriptions
- Fulfillment or shipping problems
- Customer satisfaction issues