Refunds overview
The Refunds section gives you a complete view of all refunds issued on your store. Navigate to Refunds in the sidebar.Refund metrics
Refunds list
The refunds table shows all refunds with:
Click any row to view the linked order details.
Filtering refunds
- Date range — refunds issued in a specific period
- Amount range — refunds above or below a threshold
- Customer — search by customer name or email
- Payment method — see refunds by payment gateway
Refund trends
The Trends chart shows your refund count and amount over time. Use this to:- Spot spikes in refund activity (may indicate a product issue or fulfillment problem)
- Track whether your refund rate is improving or worsening
- Compare refund behavior across time periods
Refunds by payment method
A breakdown of refunds grouped by the payment method used on the original order. Useful for understanding if certain gateways have higher refund rates.Monthly analytics
The monthly refund report shows month-by-month:- Total refunds issued
- Total amount refunded
- Refund rate as % of gross revenue
Why your refund rate matters
A high or rising refund rate can indicate:- Product quality issues
- Misleading product descriptions
- Fulfillment or shipping problems
- Customer satisfaction issues