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Documentation Index

Fetch the complete documentation index at: https://docs.saletides.com/llms.txt

Use this file to discover all available pages before exploring further.

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Prerequisites

Before diagnosing, confirm:
  1. WooCommerce Subscriptions is active on your store — go to WordPress Admin → Plugins and verify WooCommerce Subscriptions is installed and active.
  2. You have at least one subscription in your WooCommerce store — check WooCommerce → Subscriptions.
If both are true and subscriptions still aren’t showing in SaleTides, work through the steps below.

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Step 1 — Verify the subscription import ran

The subscription import is a separate import job from the orders import. It’s possible orders imported successfully but the subscription import was skipped or failed. Check your import progress from the dashboard. If you don’t see a “Subscriptions” entry in the import log, run a manual subscription import:
  1. Navigate to Settings → Data Management
  2. Select Subscriptions
  3. Click Run Import

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Step 2 — Check the subscription filter

On the Subscriptions page, make sure the status filter isn’t hiding subscriptions. The default view may show only Active subscriptions — switch the filter to All Statuses to see if cancelled or on-hold subscriptions exist but are being filtered out.

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Step 3 — Check the date range

If the date range is set to a recent period (e.g., Last 30 days), older subscriptions may not appear. Set the date range to All Time to see all subscription records.

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Step 4 — Reconnect your store

If subscriptions exist in WooCommerce but didn’t import, the most common cause is an API permission issue. The WooCommerce API keys SaleTides uses may not have permission to read subscriptions. Click Reconnect Store in Settings to re-authorize. The new authorization will include subscriptions API access if WooCommerce Subscriptions is active.

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Step 5 — Run a full re-import

If reconnecting doesn’t help, run a full re-import for subscriptions from Settings → Data Management.

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Still not working?

Contact support at support@saletides.com with:
  • Your store URL
  • How many subscriptions you have in WooCommerce
  • The WooCommerce Subscriptions plugin version
We’ll investigate the API connection and import logs on our end.